Shipping policy
Thank you for shopping with Blackford Avenue.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been processed, you will receive a confirmation email with tracking information.
Please note: During high demand periods, processing times may be slightly extended.
Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location.
Australia
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Standard Shipping: 5–7 business days
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Express Shipping: 1–3 business days
International Shipping
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Delivery times vary depending on destination (typically 7–14 business days)
Pre-Orders / Launch Drops (IMPORTANT FOR YOU)
Some items may be sold as part of a limited launch or pre-order.
In these cases:
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Production and fulfilment times may take 2–6 weeks
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Estimated shipping times will be clearly communicated at checkout
By placing a pre-order, you acknowledge and accept these extended timelines.
Tracking Information
Once your order has been dispatched, you will receive a tracking number via email.
Please allow up to 24 hours for tracking updates to appear.
Shipping Delays
Blackford Avenue is not responsible for delays caused by:
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Postal services
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Customs clearance
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Weather or unforeseen circumstances
Incorrect Address
It is the customer’s responsibility to ensure all shipping details are correct at checkout.
If an incorrect address is provided:
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We are not responsible for lost or undelivered orders
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Additional shipping fees may apply for re-delivery
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery.
We will work with the courier to resolve the issue.
Resolutions may include replacement or store credit depending on the situation.
Customs & Duties (International Orders)
International orders may be subject to customs duties and taxes.
These charges are the responsibility of the customer.
Contact
For any shipping-related questions, please contact us at:
admin@blackfordavenue.store